Privacy Policy

Privacy Policy

Introduction

Welcome to https://plumbing-supplier-albury.thebestlocalpro.com! We are committed to protecting your privacy and ensuring that your personal data is handled with utmost care. This Privacy Policy explains our practices regarding the collection, handling, and protection of information from our website visitors and users. By using our services, you agree to the terms outlined here.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, applications, or services linked from our site. These external platforms have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy guides how we interact with users in the following scenarios:

  • Using Our Services: When you sign up as an authorized user for our applications or services, we collect and process your account details, payment information, and other relevant data to provide the requested services.
  • Visiting Our Websites: Each time you access our websites, our servers log certain information automatically, such as your IP address, browser type, operating system, and referring URLs. We use this data for analytics, troubleshooting, and improving our website’s functionality.
  • Communication: If you choose to receive marketing emails, newsletters, or other communications from us, we will process your contact details and preferences to personalize and deliver these messages.

Personal Data Collection

We collect various categories of personal information to enhance your experience and provide tailored services:

  • Account Information: This includes usernames, email addresses, passwords (hashed and salted), and profile details you voluntarily provide during registration or account creation.
  • Payment Details: We securely process payment information, including cardholder names, card numbers, expiration dates, and security codes, for transactions on our platform.
  • Financial and Purchase Data: We may store financial records, transaction history, and order details to facilitate payments, resolve disputes, and improve our services.
  • Mobile Device Identifiers: Unique device identifiers, such as IP addresses, mobile phone numbers, and advertising IDs, are collected for analytics and personalization purposes.
  • Location Data: With your consent, we access location information from your device to provide location-based services and tailored content.
  • Feedback and Reviews: When you share feedback, comments, or product reviews, we collect this information to improve our products and services.
  • Social Media Information: If you choose to log in through social media accounts, we may receive data from these platforms, including your name, email address, profile picture, and public posts.
  • Product Details: We gather information about the products viewed or purchased on our site, such as product names, quantities, and customization options.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience and collect analytics data:

  • Strictly Necessary Cookies: These are essential for website functionality, enabling features like login, shopping cart management, and session maintenance.
  • Preference Cookies: We use these cookies to store user preferences, such as language selection, display settings, and ad personalization choices.
  • Analytics Cookies: They help us understand how visitors interact with our site by collecting information on page visits, performance, and usage trends.

Users can manage non-essential cookies through our Cookie Manager, allowing them to control their tracking preferences.

Data Retention and Deletion

We follow strict data retention policies in compliance with applicable laws:

  • We retain personal data for as long as necessary to fulfill the purposes for which it was collected, including providing services, resolving disputes, and complying with legal obligations.
  • Once the purpose has been achieved or required periods have passed, we delete or anonymize the data to ensure confidentiality.

Data Security

We prioritize the protection of your personal information through robust security measures:

  • Secure Communication: We employ encryption protocols for data transmission to safeguard sensitive information during transit.
  • Third-Party Processing: We engage trusted third-party service providers who maintain strict data security standards and are contractually bound to protect your data.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under 18 years of age. Our services are designed for adult users, and we encourage parents and legal guardians to supervise their child’s online activities.

Your Rights (Data Subject Rights)

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  • Access: You can request access to the personal information we hold about you, along with details of how it is being processed.
  • Rectification: If your data contains errors or inaccuracies, you can ask for corrections or amendments.
  • Erasure (Right to be Forgotten): In certain circumstances, you have the right to request the deletion of your personal data.
  • Restriction: You may limit our processing of your data in specific situations, such as contesting the accuracy of the data or objecting to its use for direct marketing purposes.
  • Portability: We can provide your personal data in a structured, commonly used format upon request.
  • Objection: You have the right to object to the processing of your data for certain purposes, including profiling and direct marketing.
  • Non-Discrimination: You cannot be discriminated against for exercising your data protection rights.

To exercise any of these rights or file appeals/complaints, please contact our dedicated privacy team at [email protected]. We will respond to your request promptly and in line with applicable laws.

Changes to Privacy Policy

We reserve the right to update this policy periodically, reflecting changes in our practices or regulatory requirements. Any modifications will be posted on this page with an updated revision date. We encourage you to review this page regularly for any changes.

Contact Information

For any privacy-related inquiries, requests for data access or deletion, or general feedback, please reach out to us at:

  • Email: [email protected]
  • Postal Address: Plumbing Supplier Albury, Data Privacy Team, [Address Details]